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PlayGrand Casino welcomed us onto its pages with a decadent theme, a welcome bonus of up to ₹100,000 and an exclusive VIP program. We looked forward to enjoying some of the best titles in the 1,000+ game library, including live casino games from Pragmatic Play and Evolution Gaming.
Read on below, as our PlayGrand Casino for India review walks you through our experience, pointing out our highlights and low points. This overview covers everything the casino has to offer, giving you first-hand insights you won’t find anywhere else. So, strap yourselves in and get ready for our PlayGrand online casino review.
Year Launched:
2013
Licence(s):
MGA, UKGC |
Security:
128-bit SSL certificate |
Available in India:
Yes
Games Offered:
Slots, Blackjack, Roulette, Baccarat, VideoPoker, LiveGames, Bingo, Keno, Craps, Scratchcards |
Number of Games:
1,000+ |
Payout:
1-3 days |
Banking Options:
UPI, Ezeewallet, CashToCode EVoucher |
Languages:
English, Finnish, Norwegian, Portuguese, Spanish |
Customer Support:
Email, Live chat |
If it’s an exclusive, tiered VIP program that you’re looking for, then PlayGrand Casino has you covered. All entries are by invite only, and you’ll make your way across four levels, each with unique perks including the PlayGrand Casino VIP bonus. Your progress is based on placing real money wagers, and the more wagers you place, the higher you’ll climb up the ladder.
Silver – You’re treated to 24/7 priority support, a dedicated account manager, mid-week customised spins and a set of weekly personalised offers including cash drops, reload bonuses, free spins, and match-deposit bonuses. PlayGrand Casino even throws in a birthday gift each year.
Gold – On top of the silver tier’s perks, gold members get an increase in the maximum withdrawal limit and exclusive gifts that range from new tech products to getaway destinations. These are handpicked by your account manager.
Platinum – This level adds the exclusive Black Card which drops exclusive prizes every month, with bonus rewards for every six and twelve months of continuous play. You’ll have to make sure you play at least once a month to be eligible for these prizes.
Diamond – As the top tier, the diamond level adds in a cashback bonus, as well as access to exclusive events around the world, be it UFC matches or West End show tickets.
There used to be a PlayGrand Casino loyalty program that all players would automatically join, but this was retired back in 2021.
Promotional offers at PlayGrand Casino are updated seasonally, with new deals and offers being released every few weeks. Of course, one promotional offer remains a constant staple throughout the year. The initial PlayGrand Casino bonus is awarded to new players across their first three deposits and offers the following.
First deposit – 100% up to ₹ 30,000 and 30 Reactoonz Free Spins
Second deposit – 50% up to ₹ 50,000 and 50 Book of Dead Free Spins
Third deposit – 25% up to ₹ 20,000 and 20 Legacy of Egypt Free Spins
When combined, all three welcome bonuses add up to ₹100,000 in bonus cash and 100 free spins. That’s more than enough for you to familiarise yourself with the casino and try out all your favourite games. As usual, the bonus comes with terms and conditions which include:
₹500 minimum deposit on all tiers.
35x wagering requirement.
30-day expiry period.
Maximum bet level of ₹500 when using bonus funds.
The rest of the PlayGrand Casino offers change every few weeks, offering free spins, reload bonuses and cashback deals. It’s not a particularly impressive set of promotional offers, and you’ll be relying on the personalised VIP offers to boost your chances of success.
You can try your hand at over 1,000 games at PlayGrand Casino. The selection here isn’t lacking in quality with games from some of the best developers in the industry including NetEnt, ELK Studios, Red Tiger Gaming and Play’n Go.
Navigating the library itself is pretty smooth though. You can see the available games in clear tiles and performance never dipped, even when we expanded the collection to include thousands of games. You can filter through a series of categories which are quite generic but you can also include new games, top games, slot games, table games, live casino and more.
We were glad to see that the slot games section in particular had other sub-categories that helped us narrow our search – Megaways games, Cluster Pays, Buy Feature, Sticky Wilds and Classic games. This gave us more accurate results based on whatever games we were in the mood for. We only wish the feature could have been expanded further and included with the table game and live casino sections.
Of the 1,000+ game library, live casino games amount to just 43 titles. It’s a pretty limited selection that leaves out plenty of India’s live casino favourites like Teen Patti and Andar Bahar. Luckily, the collection includes Hindi Roulette and a couple of variations of Sic Bo.
All of the live casino games are provided by Pragmatic Play and Evolution Gaming with a handful of high-rolling game variations including XXXTreme Lightning Roulette, Deal or No Deal First Person, Mega Sic Bo and Mega Roulette.
The live casino section isn’t as easy to filter through because of a complete lack of subcategories. This isn’t much of an issue though, given the small selection of available live casino games. If need be, you can always filter using the provider to divide the offerings of both developers.
PlayGrand Casino offers a seamless experience across both desktop and mobile devices. You could download the dedicated app or simply access the site from your mobile browser. Both options work incredibly well, and the site’s responsive design adapts perfectly to smaller screens.
The game library similarly comes with all the bells and whistles we found on the desktop version, including the video slot sub-categories and search function. We honestly can’t fault the mobile version at all, as it pretty much manages to capture everything on a smaller screen, while still being easy to play.
When it comes to payment methods, PlayGrand Casino, unfortunately, misses the mark. It only offers three options to choose from, leaving out the majority of payment providers. To make matters worse, all withdrawals remain pending for between one to two days, and once they’re processed, they can take up to another three days to reach your account.
Withdrawals must be placed at a minimum of ₹1,000 and cannot exceed a maximum of ₹500,000 every week. This figure can be increased through the VIP program, and while it should be enough for casual players, it sets a pretty low limit for high rollers.
| Payment Method | Minimum Withdrawal | Maximum Withdrawal | Withdrawal Time |
|---|---|---|---|
| UPI | ₹1,000 | ₹500,000 | 3-5 days |
| Ezeewallet | ₹1,000 | ₹500,000 | 3-5 days |
| CashToCode EVoucher | ₹1,000 | ₹500,000 | 3-5 days |
Any concerns you have can be directed to the customer support team which operates on a 24/7 basis and can be reached through both live chat and email. As a VIP player you get priority access support, as well as your personal account manager to handle all your issues more personally.
The live chat option is our preferred communication method, and you can access it very easily from the site’s main menu.
We managed to sign up for PlayGrand Casino within a couple of minutes. The registration process asks you to enter your account details, as well as your email, address and contact number. Once you’re done, you’re ready to make your first deposit and claim the welcome bonus.
Although the site doesn’t ask for any verification right away, it reserves the right to ask for proof of identity, address, and payment method ownership. Identity verification is standard procedure for players who make cumulative deposits of over ₹40,000,000.
PlayGrand Casino is a trusted online casino, carrying both a UKGC and MGA license. These regulators are quite strict and make sure the casino maintains the highest levels of fairness through constant audits. On top of that, the site is provided by White Hat Gaming, one of the most reputable companies in the industry.
At PlayGrand Casino, you also get a series of responsible gambling tools. These functions help you manage your gambling with features like deposit and game time limits which can be set on a daily, weekly and monthly basis. If you want to step things up you can choose to suspend your account or even close it off completely.
If you need help dealing with your gambling, then get in touch with associations like GamCare, Gamblers Anonymous and Gambling Therapy who can give you the help you need.
Our time with PlayGrand Casino left us with some mixed feelings. On the one hand, the VIP program is everything we want from an exclusive club. With personalised bonuses, a dedicated account manager, withdrawal perks and access to exclusive events, it’s easily one of the most complete programs out there.
But then again, the casino’s limited selection of progressive jackpots and live casino games make it a hard sell for players who want to push their luck further and aim for higher payouts.
No, there is no loyalty program to join at PlayGrand Casino. You can join the VIP club but this is strictly by invitation only.
PlayGrand Casino customer support is available on a 24/7 basis through both live chat and email. VIP players also get priority support and a dedicated account manager.
Yes, there are 43 live casino games to play from Pragmatic Play and Evolution Gaming, including games like Roulette, Blackjack, Sic Bo, and Poker.
Yes, PlayGrand Casino has a VIP program. It’s an exclusive, invite-only program spread across four tiers, offering personalised bonuses, priority support, a dedicated account manager, higher withdrawal limits, birthday gifts and more.
Yes, you can place all your deposits at PlayGrand Casino using Indian Rupees.
